Issues
 
  
 If 
  a server has gone down, what is the right way to restart it
 
  
 What 
  to do if a link is down
 
  
 How 
  do I turn on debugging
 
  
 How 
  do I update microplex servers to support Solaris 8
 
  
 How 
  do I add a DMS switch
 
  
 How 
  do I add a 5ESS switch
 
  
 How 
  to access a customer's machines
 
  
 How 
  to transfer files
 
  
 Contact 
  phone numbers
 
  
 What 
  release is each customer on
 
  
 What 
  is their network topology
 
 
 
  
 How 
  to access Lucent machines
 
  
 How 
  to access machines from home
 
  
 How 
  to use sablime
 
  
 Lucent 
  processes we should follow
  
 
 
AR/MR 
for each release   
 
  
 Patches
 
  
 Debug/Sanity 
  scripts